Sativah
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Sistahs

A Dope Apparel Company

Terms and Conditions

Shipping Speeds

We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Shipping time is added on top of that. 

However, 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less! 

Upon placement of your order, we will send you a confirmation email. We will send you a separate email with tracking information once your order has shipped. 

 

Shipped Separately

Some products might be shipped separately because they are packaged differently. We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

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Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please report the problem to us.

Reasons for Returns

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment back to you.

Size Exchange – We do not refund orders for buyer’s remorse or size exchanges. A new order would need to be placed at your expense for an updated size.

FAQ

Are the inks you use for printing apparel eco-friendly?

Our apparel is created with the latest in garment printing technology. In addition, our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. 

We use CPSIA (Consumer Product Safety Improvement Act) compliant inks.

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